Eastbourne Redoubt

Royal Parade

Eastbourne

BN22 7AQ

Tel: 01323 410611

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©2019 Eastbourne Borough Council

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Accessibility

INTRODUCTION
One of the south coast's most historic ancient monument, this Georgian Fortress was built to defend against Napoleon.  It continued as a working fortress for many years, also used during World Wars I & II by Military Police, Home Guard and Canadian forces.

We offer a warm welcome to everyone and aim to offer an excellent level of service to all our customers. We really want you to enjoy your time with us so if anything happens while you are at Eastbourne Redoubt, please speak to one of our staff and ask to speak to the Duty Manager who will deal with your queries as best they can.


All front-line staff have undertaken accessibility training and will do their best to ensure your visit is both enjoyable and safe.
The venue hosts a wide variety of cinema events throughout the summer season. Full details of all forthcoming events are available on the Eastbourne Redoubt What's on calendar.


THE VENUE
Eastbourne Redoubt is a multi-level circular fortress with a maximum licenced capacity of 1600. because of the nature of the fort there is a large number of steps into the fort. The only are that has flat acces is the gun platform.

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It must be noted these are maximums and maybe be reduced depending on the type of event and audience profile expected.


CAR PARKING

There is plenty of on-street parking. Alternatively a car park at Treasure Island is a 24 hour car park; with free parking for blue badge holders and free to everyone after 6pm.


PUBLIC TRANSPORT AND DROP OFF TAXI
If travelling by Taxi please ask your driver to drop you at the road side entrance.

PUBLIC TRANSPORT
Nearest Railway Station - Eastbourne (approx. 20 minute walk)

Nearest Bus Stops: Eastbourne Town Centre (approx. 20 minute walk) or Eastbourne Pier (approx. 10 minute walk)

BUILDING ENTRANCES

Via Prom - Located by the beach, with about 20 steps down to the Redoubt's parade ground.

Via Royal Parade - The Redoubt entrance from here crosses the moat with direct access to the gun platform. Please note there are a large number of steps from here to the Parade Ground.

If you have any special access requirements please let us know in advance.

GETTING AROUND
There is one step from the parade ground to inside the fort building. Once inside the main building there is level access through-out that level.

SEATING
In the Cinema we have traditional flip up cinemas seats.

All seating is reserved; you pick your seat at time of purchase.


CARER TICKET
Carer Tickets are offered free of charge to those who require a companion to assist them in accessing the facilities at Eastbourne Redoubt. (having a disability as defined by The Equality Act 2010).

Who is the carer ticket not for? The ticket is not available to, or intended for, those who simply require a companion to assist with transportation to and from the venue, or to keep them company. The ticket is not offered to anyone who can cope independently in a public venue. 

ENTRY
You can also come and visit the venue when there is nothing on if you think it would be helpful to familiarise yourself with the building before you attend an event.

PUBLIC TELEPHONE
There is no public telephone on site. There is a phone at the Main Office that can be used in an emergency or to book taxis for disabled visitors; please just ask a member of staff.

VENUE PLANS
Standard and large print plans of the Venue are available on request.

ASSISTANCE DOGS
We welcome assistance dogs and a bowl of water can be provided if requested.

ACCESSIBLE TOILETS/BABY CHANGING AREAS
All our toilets are within the fort; access is via the parade ground with one step.

We do not have accessible toilets available within the fort.

FIRE ALARMS
The fire alarms give an audible warning only. There is no visual display. A member of staff will assist in the event of a fire alarm. If you are unlikely to be able to hear the alarms or will need assistance to exit the building if the fire alarm sounds, please tell a member of staff on your arrival.

STAFF TRAINING
All staff have a programme of core training, which includes customer care, diversity and disability awareness. They are here to help customers enjoy the time they spend at Eastbourne Redoubt.

If there is anything that we can do to make your visit more enjoyable, please contact us, we will be happy to assist you.

ACCESS STATEMENT
Although we make every attempt to make Eastbourne Redoubt accessible as possible, aspects of the building make it difficult to make everything fully accessible.

If you have any questions please feel free to contact us, details below.